To help make your experience better at A-1 Flashlights™,  please take a few minutes to familiarize yourself with our company policies and the extensive shopping cart features available to you.

We do not have any type of minimum purchase policy.
No order is too small for us to fill.  

Ordering merchandise from our on-line catalog is very simple.  Just browse the merchandise in our on-line store. When you find an item you wish to purchase, simply choose any applicable attributes for that item (size, color, etc.), enter the quantity you wish to order, and click on the "Add To Cart" button. When you are done shopping, click one of the convenient "Check Out" button next to the product or found at the top or bottom of each page. From there, you can adjust quantities, delete items from your shopping cart, continue shopping, or continue with the ordering process. 

If you wish to put some merchandise aside for a later purchase, you can use our "Saved Order" feature. Your "Saved" shopping cart orders will remain available for two weeks. When you are ready to order, just add them to your current shopping cart and continue through the check-out process!

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On-line orders can be paid through the checkout process by: 

A-1 Flashlights™ strives to get your product to you in the most economical manner practical. In most cases, we ship UPS Ground. In the event that you require delivery to a PO box or an APO address, we will use the postal service. For smaller items, we also often use the US Postal Service's Priority Mail service. Shipping charges are automatically computed by the shopping cart based on the weight of your purchase. You may elect to ship your products Overnight, via Second Day Air or Three Day. Each of these services carries an additional charge which is assessed and computed when making your purchase. Finally, UPS charges an additional fee for residential deliveries.

The price for shipping is calculated by using the most current available pricing for UPS at the time of your purchase.

Please note that all charges are based on shipping within the continental U.S. For all other charges, please contact us. Please feel free to call A-1 Flashlights™ toll free at (866) 254-4487 if you have any questions or concerns. Our fax number is (540) 548-8671.

Or just click here to send us an e-mail!

As a rule, we ship in-stock items on the business day following your order, and if possible, we will ship the same day. If we have a question with your order, we will hold shipment until we can reach you.

In the unlikely event that you receive defective merchandise you should know that we inspect and test all of our flashlights for quality and damage prior to each shipment. Rechargeable lights should be charged at least 12 hours prior to the first use! If you receive a flashlight or accessory that is not functioning, you can return it to us or you can return it directly to StreamLight. Everything we sell carries a full manufacturer's warranty. Please report any damaged merchandise to the carrier and then contact us at service@a1flashlights.com you can call us toll-free at (866) 254-4487.

Items shipped via U.S. Postal Service are not automatically insured - it is to your advantage to request that we insure your order prior to shipment (add your request in the Comment Section during the check-out process). We will notify you via email or phone of the additional insurance charge and request your approval (this is usually a very minimal additional charge to your order).

We will e-mail you a shipment confirmation which contains your tracking number.

If you experience any difficulties at all - we are here to help you, call us for priority service at (866) 254-4487!

Your satisfaction is always guaranteed 100%!

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Your online Login Account will also give you access to your Saved Cart or your previous order information.

Only your name, address, phone, E-mail address and your shipping information is maintained on our database. The database resides on a secure server and you must enter your user id and password to access this information. WE VALUE YOUR PRIVACY! WE WILL NOT SHARE OR SELL YOUR INFORMATION TO ANY THIRD PARTY, EXCEPT TO THE EXTEND NEEDED TO COMPLETE YOUR TRANSACTION. Please see our Privacy Policy for more information.

For your security, and unlike most other E-commerce sites, we do not store your payment information in our customer database. You will always need to enter payment information each time you order from A-1 Flashlights™. 

The first time you log on at A-1 Flashlights™ you can set yourself up as a regular customer and make the check-out process faster.

This process is done by clicking the "Login" button, all of your shipping information will be collected at this time. Or, you can wait until you purchase and item and do it during the check-out process for the first time.

For your security you must enter you payment information ever time you place an order at the  Native Maine'ah General Store™

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A "cookie" is a small file that is not even noticed by you. It is stored in your "Temporary Internet Files" directory when you access a web site that uses them. Cookies are used by almost all web sites you access while surfing the net. They may store information about the pages you visit, the files you access, and other information that serves to speed your connection, or eliminate redundancy and wasted time loading web pages. Additionally, they may be used to personalize your web surfing experience. Many E-commerce sites use cookies to help them identify which pages their customers visit most, which products are viewed or accessed the most, as well as many other important pieces of data they use to personalize your web browsing experience.

We implement "cookies" at A-1 Flashlights™ so that as you select items to purchase, information about that item is stored for use on the order form or your saved cart. Additionally, when you login to your account, a "cookie" is created so that you do not have to reenter your name, address, etc... when you complete our SECURE on-line order form. Cookies also give you access your Saved Cart or a Previous Order. Cookies are essential for our shopping cart to function properly. The cookies we use do not give us any personal information about our customers, but they do tell us which pages they encounter errors or bugs on. This helps us to correct problems and provide the products in which you are interested.

Any payment information you provide us with, is filtered through and encrypted using the latest 128 bit or greater secure encryption. Our "Secure Certificate" (SSL) is issued by X-Ramp, a leading provider of web security certificates. A-1 Flashlights™ has purchased a private certificate, which is applied directly to our website.

At the time of your order submission, you will automatically be E-mailed a receipt for your transaction. This receipt will contain NO INFORMATION about your payment (credit card numbers).

A-1 Flashlights™ is also e-mailed a copy of your receipt notifying us you have placed an order. We must then log on to a database located on our secure server. This database is accessed through 2 "secure checkpoints" using distinct log-in ID's and "strong" passwords. Any attempt to access this information without providing those items in their correct order, will lock out the person trying to access this information. 

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It is our strict policy that under no circumstances will we sell or share any information you provide us with to any outside or third parties, except to the extent we need to process your order. Any information you provide us with via E-mail, through our on-line store (via the order submission), fax, phone, mail, or any other form of transmission is held in strict confidence. This information is limited to our company use only for processing your order and relaying your shipment tracking information to you.

We respect and will continue to respect the privacy of our customers. When you become an A-1 Flashlights™ customer, you provide your name, address, telephone number, e-mail address and more. This information is collected on the order form for several reasons, including: (i) personal identification; (ii) to allow us to contact you for customer service, if necessary; (iii) to receive payment for and ship your merchandise, and (iv) to send you an email message confirming your order shipment. As a customer you may elect to occasionally receive an e-mail describing any specials or new products we may have or other noteworthy news items. However, you may always opt-out of receiving these e-mail messages.

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